effective Date: This Shipping & Return Policy was last revised on July 7, 2025.
SHIPPING
This Shipping Policy is subject to the Terms of Use for the Tiny Home Living website and governs shipment and delivery of any items you purchase through www.shoptinyhomeliving.com.
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No P.O. Boxes
We do not deliver to P.O. Boxes. All orders must ship to a valid street address. You are responsible for providing a complete address and contact phone number.
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Force Majeure
Tiny Home Living and our carriers are not liable for delays caused by natural disasters, severe weather, acts of government, or other events beyond our reasonable control.
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Estimated Delivery Times
Any estimates we provide are for your convenience only. We are not liable for missed dates or delivery-time guarantees.
Small Parcel Orders
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Shipped via UPS Ground or FedEx Ground
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Transit time: 3–7 business days after shipping
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No expedited or overnight options available online
Freight (LTL) Orders
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Delivered by truck Monday–Friday
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Requires an adult (18+) on-site to sign for delivery
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Carrier will call to schedule a delivery appointment
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Curbside delivery only (driver will unload to curb or driveway)
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Unpacking, placement, and debris removal are the customer’s responsibility
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Inspect all boxes before signing the bill of lading; if any box is crushed or leaking, refuse delivery and note damage on the BOL
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Expected transit: 10–14 business days after shipping
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Any assistance you provide to the driver is at your own risk; Tiny Home Living is not responsible for injuries during delivery
ASSEMBLY & INSPECTION
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Most products require assembly. Please inspect all crates and components immediately upon delivery.
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If a crate arrives damaged, take photos and refuse the shipment. Contact us within 48 hours at (517) 742-2395 or shipping@shoptinyhomeliving.com to arrange a replacement shipment.
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All shipments are insured against loss or damage in transit.
CANCELLATIONS & RETURNS
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No Returns or Exchanges
We do not accept returns or exchanges.
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Cancellations Before Shipment
You may cancel an order prior to shipping subject to a 25 % restocking fee.
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Third-Party Purchases
Orders placed through other retailers or marketplaces must be handled according to their policies.
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Custom & Non-Returnable Items
Custom, personalized, or special-order items are final sale. Contact us if you have questions before you order.
DAMAGED OR DEFECTIVE ITEMS
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Inspect your order upon receipt and contact us immediately if an item is damaged, defective, or incorrect. Email info@shoptinyhomeliving.com within 90 days of purchase.
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Defective means the item does not function as intended without visible shipping damage.
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Damaged means visible breakage or crushing from transit.
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Items damaged by customer misuse or improper assembly are not covered.
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Upon approval, we will send replacement parts or units at no charge. We may require photos and/or return of the damaged item to avoid being charged for replacements.
REFUNDS
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If a cancellation or approved return complies with this policy, we will refund the original product cost and any shipping charges to your original payment method.
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Allow time for your bank or card issuer to process the refund.
This policy may change without notice. The version in effect at your time of purchase will apply. We recommend saving or printing a copy for your records. If you have questions, please contact us at (517) 742-2395 or info@shoptinyhomeliving.com.
